Internal Communications Officer

Permanent employee, Part-time · London

Context of Role

The International Planned Parenthood Federation (IPPF) is the world’s largest and most enduring network for sexual and reproductive health, rights, and justice. Locally led and globally connected across more than 150 countries, we are a Federation of equals. We are healthcare providers, educators, activists, researchers, and volunteers. For nearly 75 years, we have stood strong. Founded in 1952 by a courageous group of women, we now carry forward their vision of a just, equitable world free of coercion, violence, and discrimination.

Role Purpose

The Internal Communications Officer will enhance, coordinate, and deliver high-quality internal communication across IPPF’s Secretariat (Regional offices and London Office) and the Federation (the Secretariat and global network of Member Associations). The role ensures staff and Members receive accurate, accessible, and timely information, while cultivating engagement, transparency, and alignment with IPPF’s strategic priorities.

This is a highly collaborative role suited to a skilled communicator who can translate complex information into clear messages, manage multiple channels, and strengthen two-way communication across diverse regions and time zone

Deliverables

Oversight and Coordination

Maintain (and promote) an internal communications calendar aligned to strategic priorities, and ensuring a streamlined approach to virtual training, virtual events and comms campaigns.
Coordinate automated communication request submissions designed to streamline Federation-wide internal communications.
Develop an annual communications plan for the Directorate Leadership Team (DLT), ensuring preparing talking points, message guidance, and structured updates for senior leaders to maximize visibility.
Establish routines and communication processes that improve alignment, consistency and engagement

Support Internal Announcements and Messaging

Ensure timely posting of news, updates, events, opportunities, and key documents.
Manage MA and Secretariat-wide announcements, updates and newsletter in line with the Internal Comms Toolkit.
Using the branded templates, develop and disseminate clear, inclusive internal communications to staff and MAs, though:
Announcements, spotlight features, updates, and shared resources through platforms such as Focal Point (Secretariat-wide intranet) and MA Forum.
Federation-wide email campaigns using Mailchimp
In coordination with Media and Voice colleagues across the Federation, create and publish a quarterly e-newsletter that focuses on the impact of MAs, regionally and globally.
Ensure all communications reflect and reinforce IPPF’s strategic direction and values.

Internal Meetings and Webinars

Ensure timely and coordinated scheduling of virtual events and training
Coordinate and support internal events in line with the Internal Comms Playbook.
Coordinate scheduling secretariat-wide meetings including bi-monthly townhalls and internal briefings.
Coordinate scheduling of Federation-wide trainings, webinars and virtual events to maximise alignment and synergy, and minimise duplication and overwhelm.
Support facilitators to develop agendas, manage logistics, meet interpretation needs, and oversee post-event communications.
Produce concise summaries, share recordings, and ensure consistent follow-up.

Member Association Engagement

Working with colleagues including the Architects of Cooperation, the Performance Learning and Impact Team and London/Regional Communications teams, support two-way communication between the Secretariat and Member Associations.
Maintain, enhance and socialize the purpose and use of platforms for internal communication, knowledge sharing and engagement such as MA Forum and MA Connect.Manage the relationship with the vendor responsible for MA Forum and MA Connect, maintaining a tracking system and weekly maintenance meetings.

Internal Platforms Management and Reporting

Update and maintain internal platforms such as IPPF’s Intranet “Focal Point”, MA Forum, MA Connect.
Train and support identified focal points (in offices and departments) to maintain their sections of Focal Point and MA Forum.
Collaborate with external partners and internal teams on digital platform improvements, including SharePoint and IPPF Academy.
Work with IT to maintain accurate Secretariat and MA (mail chimp) mailing lists.
Lead an editorial approach to internal platforms, supported by analytics and staff feedback.
Manage and monitor analytics dashboard in PowerBI to ensure user engagement is maximised.
Track and analyse communications performance including open and click-through rates, producing quarterly engagement dashboards.

Essential Skills

Demonstrable experience in internal communications, staff engagement, or organisational communications.
Experience working in multicultural, international, or membership-based organisations.
Experience coordinating internal events and supporting organisational leadership communications
Comfortable working with senior executive and experience with managing multiple priorities across a complex organisation.
Strong editorial and writing skills with an ability to communicate clearly and concisely.
Proven ability to manage digital platforms (especially WordPress, SharePoint, Mailchimp), graphic design, and video editing.
Excellent written and verbal communication skills, with the ability to work across cultures, languages, and time zones.
Analytical thinking with the ability to use engagement data for improvements.
Strong organisational skills with the ability to balance competing priorities.
Ability to handle sensitive information with discretion and professionalism.
A proactive, solution-focused approach with attention to detail.
Collaborative and open style of working with ability and willingness to work in a diverse and multicultural environment that role models respect of all cultures, inclusion and no discrimination
An understanding of and commitment to safeguarding in a local and international context.
Ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti-racist and respectful of others.
An intersectional (pro) feminist passionate about sexual reproductive health care rights + justice, including safe abortion.
Supportive of people’s rights regardless of sexuality or gender identity/expression and supportive of worker’s rights and access to health care in sex work.

Desirable Skills

Degree, preferably in marketing/communications field.
Experience in the NGO or international development sector.
Experience with multilingual communication workflows.
Working knowledge of French, Spanish and Arabic. The four official languages at IPPF.
Familiarity with managing technical vendors

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About us

IPPF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers, contractors and partners to share this commitment. Anyone employed with IPPF agrees to sign and adhere to IPPF’s Code of Conduct and Safeguarding (Children and Vulnerable Adults) Policy.

IPPF is a global movement delivering sexual and reproductive health services and rights. We are a diverse, feminist, and values-driven workplace - multi-national, multi-cultural, multi-racial, multi-lingual, and intergenerational.

We are an equal opportunities employer and appoint on merit through open competition. We actively encourage applications from people with lived experience and from the communities we serve, especially those from marginalised groups.

WHY JOIN IPPF?

IPPF offers meaningful work, an inspiring environment, professional growth, and the chance to make a lasting impact on the lives of individuals and communities around the world. Working for IPPF offers a compelling value proposition:
Mission-Driven Organization: IPPF is a globally recognized leader. By joining IPPF, you become part of a mission-driven organization dedicated to empowering individuals and communities, advancing gender equality, and improving access to comprehensive healthcare services.
Bringing Positive Change: IPPF brings positive change to the lives of millions of people worldwide. Reducing maternal mortality, preventing unintended pregnancies, combating gender-based violence, promoting comprehensive sexuality education, and advocating for the realization of sexual and reproductive health, rights and justice for all, and especially marginalized people.
Global Reach and Influence: IPPF works across all continents, providing a unique opportunity to work on a global scale to shape change and implement innovative approaches to combat racism.
Commitment to Diversity and Inclusion: IPPF is committed to diversity, equity, and inclusion in all aspects of its work. You will play a crucial role in building an inclusive and equitable organization that respects and values individuals’ backgrounds, experiences, and identities.

YOUR ETHOS

Demonstrate an understanding of and commitment to safeguarding in a local and international context.
Demonstrates ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti-racist and respectful of others.
An intersectional (pro) feminist passionate about sexual reproductive health care rights + justice, including safe abortion.
Supportive of people’s rights regardless of sexuality or gender identity/expression and supportive of workers’ rights and access to health care in sex work.

Apply for this job

Thank you for your interest in joining IPPF. Your application helps us understand your motivation, experience, and skills. You may apply in English, Arabic, French, or Spanish. Required languages are listed in the job description.

Please complete all sections of the form carefully. You are required to attach your CV/resumé (maximum two pages) to provide additional background on your experience or achievements.

IPPF is committed to safe recruitment and a positive workplace culture. We promote dignity, respect, and safety for all, and do not tolerate any form of bullying, harassment, discrimination, or abuse of power.

All appointments are subject to relevant safeguarding and background checks. We recognise that some applicants may have past convictions linked to activism or identity, and we do not see this as a barrier to employment.

Your personal data will be handled confidentially and in line with GDPR. If you are shortlisted, we’ll contact you with details about the next steps in the recruitment process.